Terms of service.
Your use of this site and our services constitutes your agreement to follow and be bound by this Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use the Site. If you do not agree to these terms or any amendments of these terms since you last used the Site, please do not use the Site.
Right to Change Site
We reserve the right, at any time and at our sole discretion, to modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.
Colours
We have made every effort to display as accurately as possible the colours of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
Sizing
Please consult the size guide when choosing your garments. Note that size guides may vary between products. Garments may vary from the size guide by up to 2.5cm, this is considered normal.
Branding
When custom branding garments and other products. Branding placement will be indicated on the quotation. These placements will be as per our internal placement guidelines unless specific instruction is given by the customer. All digital layouts are merely rough guidelines for placement. Placement will vary slightly between garment sizes and styles. Garment & product branding is a manual process, therefore placement may differ from item to item or from given instructions by up to 5%.
Stock Availability
Stock levels from our New Zealand suppliers vary constantly. We cannot take responsibility for stock availability. If you’ve purchased a product and it ends up being out of stock, our customer service teams will be in touch with you to offer you a refund on that product, or a suitable alternative. We do everything we can to ensure our website stays up to date with accurate stock levels, but due to general processing speeds, stock levels may not be accurate. Feel free to contact us directly to check stock levels before purchasing from us.
Supplied Garments
Branding of supplied garments may incur a garment handling fee, should this fee apply, it will be listed as a line item on your quotation. When supplying your own garments for branding, we will take the utmost care of stock whilst on our premises. However, please do be advised that we take no responsibility for any loss or damage of supplied garments. Garments freighted directly from your suppliers will be assumed as accurate and true, and we do not take any responsibility for discrepancies between garments and picking slips should they be provided.
Indemnification
You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site, our services and/or your breach of any representation, warranty, or other provision of the Agreement.
Privacy & Security
The customer information that we collect is simply to ensure that purchases can be processed in an effective and timely manner. All the information that we receive is kept secure and will not be disclosed to any other parties, no matter what the circumstances. The information that is provided by the customer is used to form our email database. Being a part of this database means customers will be the first to know about new products, various specials and sale items. It is easy to join and leave the email database as you please.
We do not, and have no need to record any credit card details. This is because we are using Stripe, a secure gateway for online payment. This allows transactions to take place in real time and goes through Stripe’s system meaning no credit card details are recorded on our website. You can click here to view Stripe’s privacy policy.